How we handle your information.
What we collect, why we use it and how to ask us to delete it.
When you contact us
We save the name, email, organization, area of interest and message you submit, together with your consent and submission time, so the EZLife team can review your inquiry. The form does not send an email notification. For a response, please email wei.liao@ezlife.bio directly. Do not include patient information or confidential research material.
Understanding website use
We count page views, assistant openings, reading-list downloads and submitted inquiries by day to understand how the website is used. These counts do not include your IP address, identity, cookies or message contents. Our hosting provider may separately keep request logs under its own policies.
Using the research assistant
Your question and up to six recent messages are sent to OpenAI to prepare an answer using curated public EZLife information and publication summaries. You may ask in different languages; AI answers follow your language. The assistant does not search the live web, access private company documents or provide medical advice.
Your choice and conversation records
Before starting, you must accept the conversation notice. With your consent, we save screened questions, answers, supporting sources, response status, the notice version you accepted and a random session reference for private EZLife team follow-up. We do not attach your IP address, browser fingerprint or account identity to these records. You can cancel before starting and use the website without the assistant.
Conversation records expire after 30 days. Expired records are deleted when the assistant next receives a request; they may remain stored until that happens. Closing the assistant, reloading the page or choosing Clear conversation clears the browser’s copy, but does not delete the stored record. You must accept the notice again to start a new session.
Protecting sensitive information
Recognized passwords, identifiers and personal medical questions are blocked or masked. Screening can miss sensitive details. Please do not share patient data, personal reports, API keys or confidential research. Stored records are not publicly accessible. Authorized website administrators can access and export them for the purposes described in this notice.
Possible email follow-up
Only new conversations explicitly accepted under the current notice may qualify for screened summaries emailed to the EZLife team for review and business follow-up. Sensitive content must be excluded, although screening cannot guarantee complete anonymization. Records collected under an older notice are excluded.
OpenAI processing and service limits
We ask OpenAI not to store responses for later retrieval through its API. OpenAI may still retain data for abuse monitoring under its own policies. We keep technical usage records and the random session reference to limit usage and monitor service costs. These records do not contain an IP-based fingerprint. The assistant is limited to EZLife Bio and related research topics. Usage limits may restrict access or temporarily pause the service.
Requesting deletion
Email wei.liao@ezlife.bio to request deletion of a contact inquiry or conversation record. For a conversation, include the session reference displayed in the assistant. Do not send sensitive information in your deletion request.
Research-use information
Products and technology are presented for research use only, not for diagnostic procedures. Contact EZLife Bio for intended-use labeling, specifications and regulatory documentation.